Common questions about purchase of credit
Question 1: If, at the time of purchase of credit, the money is deducted from my account but my credit is not added, what I should do?
Question 2: What I can do if the purchase information does not exist in follow up section?
Answer 1: If the money is deducted from your account but your credit balance, please go to follow up section; here you can see the credit data up to 30 days. If there is a 15-digit credit code, the credit balance of your SIM Card has been successfully increased.
Hot to follow up?
Please enter the bank code you received at the time of purchase of credit in “Bank Receipt No.” filed (if you have not received any receipt, then you can contact on the following numbers and receive it).
Note: This code is a number with 7 t0 20 digits and is different from follow up code.
Contact Numbers of Banks
The procedure of follow up in each bank
Answer 2: If there is no credit purchase data in follow up section, the money will be retuned to your account by the bank. If the money is not returned to your account despite passing two weeks, you can contact with the bank on the above contact numbers and personally follow up the case.