Hamrahe Aval ( First Operator ) - purchase of credit

Common questions about purchase of credit

Question 1: If, at the time of purchase of credit, the money is deducted from my account but my credit is not added, what I should do?

Question 2: What I can do if the purchase information does not exist in follow up section?

Answer 1: If the money is deducted from your account but your credit balance, please go to follow up section; here you can see the credit data up to 30 days. If there is a 15-digit credit code, the credit balance of your SIM Card has been successfully increased.

Hot to follow up?

Please enter the bank code you received at the time of purchase of credit in “Bank Receipt No.” filed (if you have not received any receipt, then you can contact on the following numbers and receive it).

Note: This code is a number with 7 t0 20 digits and is different from follow up code.

Contact Numbers of Banks

*Row*	*Bank Name*	*Answering Agent*	*Contact No.*
1	Melli	Operator	021 – 6414
2	Mellat	Operator	22738310
3	Parsian	Operator	22661700 / 6
4	Saman	Operator	021 – 6422
5	EN Bank	Operator	48031200 / 48031100 / 48031000

The procedure of follow up in each bank

*Row*	*Bank Name*	*Bank Receipt Form*	*Remarks*
1	Melli	138705163789108	It is a mixture of date and follow up code
2	Mellat	CCDD1D324C3040006	It is hash code
3	Parsian	31381970	It is the 8-digit reference No.
4	Saman	g/wdaonyJdLpeA/iKBT4	It is the reference No.
5	EN Bank	31K18ReT2g9uAtMCOr+g	It is reference number

Answer 2: If there is no credit purchase data in follow up section, the money will be retuned to your account by the bank. If the money is not returned to your account despite passing two weeks, you can contact with the bank on the above contact numbers and personally follow up the case.

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