E-Care Guide

1-      Visit www.mci.ir

2-      Select distance service

3-      Read all above information and confirm them.

4-      Please check in the appropriate category (real or legal person)

5-      Enter the data and then confirm them

     

Application form for use of distance support services system

Legal Entities

Please fill in all fields marked with *

Company's name:*

Registration No.:*

Cell phone line Number: *

Email:*
 Submit

Real Persons

Please fill in all fields marked with *

Name:*
Surname:*

Cell phone line Number: *

Email:*
 Submit 

 

6-      After completion of form, the subscriber receives a message; here he / she has to go to his / her email and confirm something.

Note: If the subscriber attends at governmental centers, there will be no need to confirmation of his / her identity but has to confirm the email before attending.

 

7-      A message is sent to the subscriber on his / her email; he / she has to confirm it and then attend at any of mobile network service centers.

8-      After attending at the mobile network service centers, the relevant access to portal and password will be granted to him / her via his / her email.

 

How to use distance support services?

1-      Visit www.mci.ir

2-      Click on the proper icon

3-      Enter the data and phone number as shown below:

Enter to the portal

Click on one of following forms to enter.

Go to MCI VAS menu for receive of one-time-use password. Enter into OTP, select www.mci.ir and select login.

For enter to the portal by use of limited time one-time-use password, please set it if your cell phone clock is set correctly. In this case, you'll directly receive password on your cell phone.

If your cell phone device asks you security code, please enter it. It is possible by use of built-in software on your cell phone.

Normal Enter

Enter via OTP
 

Server Time:

User Name:
 
Password:

Line Number:
 

Security Code
Enter:
 
 

Receive of Security Code:
 
Password:
 
Enter:

4-      After selection of enter, the following page will be opened and you have to go to the desired menu.

 

5-      The following services are provided to the subscribers now:

Disconnection and Connection of SIM Card

 

Warning: Dear subscriber, please leave the portal after you done your job for prevention from any absuse!

Disconnection and Connection of SIM Card:

Line Number:

Situation: Connected

Dear Subscriber! This program has been designed for deactivation of your SIM Card.

Please read the text and select the appropriate reason and then press submit.

Note:

-          The fees of reactivation of SIM Card will be added to your last bill.

-          The program instantly deactivates your SIM Card; please be careful.

I read and accepted.

The cause of request:

Lose of SIM Card

Subscriber's own request

Submit 

Call List Request:

Please select the year and billing term and then confirm. The requested list will be prepared and sent to you within 24 hours.

Notes:

1-      Each year has 6 billing terms (2-mont term).

2-      The call list is available for the last 3 terms.

3-      If you have not received email on your mailbox, please check spam as well.

* User name:

* Billing term                          * Year

From:                                       to:
 
Submit 

PIN Request:

Your PIN Data:

PIN 1=

PIN 2 =

PUK 1 =

PUK 2 =

Address Changes:

Dear subscriber! Your address is the same appear on your last bill. We will not assume any responsibility if you don't receive your bills.

The new address will be amended on your next bill.

The current address data:

Line number:

Zip Code:

Address:

New Address:

New Zip Code:

New Address:

Enter 

Bill Display

Please fill in the following fields to display your bill.

Please fill in all fields marked *

Line Number: *

Zip Code: *

Enter Security Code (Captcha):

Billing Term: End Term                      Mid-Term: