Replacement of Rejected SIM Card: If your SIM Card is defected or rejected and you see the message of “Insert SIM Card” or “Card Rejected”, you can refer to one of mobile telephone subscriber services offices and replace it with a new one.

Conditions and Required Documents:

• Presence of the owner of SIM Card and / or his / her legal representative at one of mobile telephone subscriber services offices.
• Fill in and signing the application form.
• Presentation of original and copy of national ID card.
• Presence of original of power of attorney in case of reference of legal representative.

·         The subscribers of prepaid SIM Cards may replace their rejected SIM Cards at one of mobile telephone subscriber services offices.

·         If you enter your enter false PIN (personal identity number) 3 times, your SIM Card will be blocked and then you need a 8-digit PUK (personal unlocking key) for make it unblocked again. If you enter false PUK three times, your SIM Card will be pooled and unusable.

·         Your PUK on SIM Card case is private and could not be changed. If you lose it, the SIM Card owner may refer to mobile telephone subscriber services offices, submit the required documents and receive it.

·         The replacement of SIM Cards out of working hours and / or in holidays in Tehran is done at Resalat and Shahid Yeganeh Subscribers Service Center.