If, following SIM Card lose, a subscriber, transferee and / or their legal representative wishes to make the line disconnected, this is possible by submission of the following documents:

1-      Presence of line owner or his / her legal representative.

2-      Fill in and submission of application form.

3-      Original and copy of national ID card of the subscriber, transferee and / or their legal representative.

4-      Submission the original and copy of power of attorney of the legal representative if applicable.

5-       Original of last bill on which the subscriber's name is shown.

1-      If the subscriber does not refer to making the line connected and / or does not receive new SIM Card within 20 days the cost of renewal connection will be added to his / her next bill.

2-      The blocking and replacement of prepaid SIM Cards are done simultaneously.

3-      The subscribers of prepaid SIM Cards may present original and copy of their national ID card and SIM Card Deed and ask for blocking of the lost SIM Card and its replacement with a new one at one of mobile telephone subscriber services offices.

4-      The replacement of SIM Cards out of working hours and / or in holidays in Tehran is done at Resalat and Shahid Yeganeh Subscribers Service Center.

5-      The cost of replacement of SIM Card will be deducted from your credit.

6-      The subscribers of prepaid SIM Cards may notify the lose of their SIM Cards in one of other cities at one of mobile telephone subscriber services offices in that city (please find their address from www.mci.ir).