Intelligent Routing System

Lots of organizations possess branches around the city and they require their customers to be routed to the nearest branch according to their current location. By utilizing the "Intelligent Routing System (IRS)", customers can contact their desired organization with one unique number.

 

Applications and benefits:

Reduction in the volume of calls to be transferred for the operator

Reduction in the volume of unnecessary calls

Equal distribution of customer's call traffic

Increase in customer satisfaction

No need to constantly inform customers about change in branches' numbers

Providing aggregated bills

  •  

MCI Business Services